About this course

A course designed to introduce the principle of treating customers fairly so as to raise standards in ways that benefit customers and increase consumer confidence.

COURSE DETAILS

Certification

On successful completion of the test users can download and print a certificate.

Duration

40 minutes

Test

Users are required to take a final test consisting of 10 default questions. The default pass mark is 70%

The course administrator within your organisation can:

• Change the pass mark
• Implement the random test question feature which selects 10 questions from a bank of 20.
• Can specify that more than 10 questions must be answered (up to the full bank of 20 questions)

Target Audience

All employees in the financial sector regulated by the Financial Conduct Authority.